Refund Policy

Action required to request a refund

In order to start the refund process, you must first download our form at the following link : Download

On this form, it is necessary to fill in all the information :

  • Order date
  • Order number
  • Total order amount
  • Items concerned by the request
  • Name
  • Street
  • Postal code
  • City
  • Country
  • Email address
  • Phone number
  • Date and signature

You must send this form to the email address or by registered mail to the following address :

Stop Varroa LLC
7209 Lancaster Pike
Suite 4- 1017
Hockessin, DE 19707
United States


The refund will be processed within 2 days and will be made to the same payment method you used at the time of purchase.

Refund conditions

If the item is covered by a results guarantee, you can request a refund for this item if it did not work for you.

If the item was missing, damaged, broken, or defective upon delivery, you can also request a refund for the item.

If your order was not delivered within 30 days, you can also request a refund for the item.